Hotel parking software for valet, guests and front desks
ParkingChief is hotel parking software built AI-first for hotels that run valet, self-park or both. Guests get an e-ticket by text instead of a paper claim ticket and tap Request my car when they are ready, front desks validate overnight stays in a few taps, and guests add card tips on the handheld. Everything lands in one report.
Book a demoGuest parking touches every part of the stay
At a hotel, parking is the first and last impression. Valet runs from the curb, self-park runs from a garage, and the front desk is asked to fix whatever goes wrong between them. Paper claim tickets get lost in rooms, guests call down and wait in the lobby, and overnight charges are added to folios by hand. None of it shows up clearly in one report.
- Guests call the desk to get their car, then wait at the curb with no ETA.
- Lost claim tickets turn checkout into an identity check at the podium.
- Overnight and in-and-out charges are posted to folios manually and disputed later.
- Valet and self-park revenue live in separate systems with separate totals.
Valet and self-park on one guest record
ParkingChief puts valet tickets, self-park sessions and front desk validations on one live session record per vehicle. Overnight rates, event rates and services are set for the property, and the same portal shows what each parking channel earned.
Request my car from the room
Guests receive an e-ticket by text with a QR code. When they tap Request my car, the request appears in one retrieval queue shared by every handheld on the shift, and setting an ETA texts the guest so the lobby stays calm.
Valet featuresCard tips with presets
Attendants take cards and phones with Tap to Pay, plus cash, on the same handheld at check-in or pickup. Guests choose a tip from presets, recorded separately from the parking charge.
Valet featuresFront desk validations
The front desk validates guest and overnight parking in a few taps from its own partner portal login. The validation is tied to the vehicle's session, so the charge at pickup is already correct and folio disputes have a clear record behind them.
Validations featuresSelf-park without a kiosk
Self-park guests scan a QR code at the garage entrance, pick a duration and pay in the phone browser. Receipts arrive by text, and guests extend time from their room instead of walking back down to the garage.
Scan-to-pay featuresStaff hours on the same handheld
Attendants clock in, take breaks and clock out with a PIN on the valet handheld, with an optional selfie at each punch. Managers see hours per employee for any date range and export CSV for payroll.
Valet features
A hotel guest's stay, from the operator side
- 1
Check in at the curb
The attendant captures the plate with AI license plate recognition, takes condition photos and texts the guest an e-ticket with a QR code instead of a paper claim ticket.
- 2
Validate the stay
The front desk applies the guest or overnight validation from the partner portal, so the session carries the right rate for the whole stay.
- 3
Retrieve and close out
The guest taps Request my car, the queue alerts every handheld, and payment and tip are taken on the same device at pickup.
Running valet and self-park side by side
Many hotels run a valet lane at the entrance and a self-park garage behind it. ParkingChief configures both at the same location with their own rates, schedules and overnight pricing. Valet tickets and self-park sessions sit in one report, so the general manager sees the full parking line without merging two exports. Ten editable SMS messages per location let the property keep its own voice in every text.
- Overnight and in-and-out rates
- Event rates for weddings and conferences on a calendar
- Up to 10 condition photos per ticket
- Lost tickets, voids and force close in an audit panel
Customized to your requirements
Every location runs on its own rules. Set rates, messages, tickets, check-in and payment options per location, and connect your other tools through open APIs and webhooks. ParkingChief is customizable to your operation and your clients' requirements.
Rates and rules
Rates, schedules, overnight and oversize pricing per location.
Your brand
SMS messages, ticket layout, QR code and legal text.
Check-in and payment options
Check-in requirements, payments, tips and retrieval options.
System integrations
Open APIs and webhooks to connect your other tools.
Pilot program, no long-term commitment
Run ParkingChief at one of your locations and see it working before you decide on the rest.
Keep reading
Frequently Asked Questions
Does hotel parking software handle valet tips?
Yes. Guests add a card tip from presets on the valet handheld. The ticket records the tip separately from the parking charge, and shift totals and valet reports include tips.
Can the front desk validate overnight guest parking?
Yes. The front desk logs into its own partner portal and validates guest and overnight parking in a few taps. Each validation attaches to the vehicle's session, and the hotel sees only its own account, budget and reports while the operator keeps oversight.
How do hotel guests request their car?
Guests tap Request my car on the e-ticket they received by text. The request enters one retrieval queue that every handheld on the shift can see, with sound and vibration alerts. Setting an ETA texts the guest, and a second text says the car is ready.
What equipment does hotel parking software need?
Valet runs on ParkingChief handhelds, and self-park guests pay by scanning a QR code, which needs only signage. If the garage has gated lanes, LPR cameras, gates and kiosks are supplied by ParkingChief. The pilot program starts with one property and no long-term commitment.
Can valet parking be charged to the guest room?
Yes. ParkingChief integrates with the hotel PMS, so the attendant can post a valet charge to the room folio instead of taking a card at the curb. The front desk no longer adds parking to the bill by hand when the guest checks out.